FMA News & Press Releases
Norland cite human error as major risk
Published: Wednesday 9th October 2013
Source: Norland
Norland Managed Services, a leading provider of engineering services to data centres and other critical environments, has warned that without a comprehensive risk management approach to their data centre facilities, organisations face the risk of costly failures and significant harm to their reputation. Norland’s new white paper “Critical systems: You are the weakest link” acknowledges human error as the biggest cause of data centre failure and sets out a 10 step process to mitigate risk.
Norland argue that a robust approach to managing risk backed up with an appropriate set of behaviours and values is fundamental to protecting organisational profitability and integrity.
Its own approach called CERM™ or ‘Critical Environment Risk Management’ maintains and monitors the critical systems of a business such as its data centre as well as other essential mechanical, electrical and technological systems.
With CERM™ critical systems are:-
- maintained and monitored in accordance with a documented maintenance programme
- personnel recognise that human factors are responsible for the majority of outages
- effective and tested procedures are in place for operating critical engineering systems and for managing unexpected events
- there is full visibility of the risks and any potential threat to business continuity
- continuous learning takes place through constant feedback.
Mark Acton, Critical Product Director, Norland said: “The Uptime Institute and others have shown quite clearly that the vast majority of service-affecting incidents in critical environments ultimately stem from human failure. CERM™, and its online portal CERMView™, have been developed by Norland to precisely target this area in order to deliver a framework of reliable and risk-free services which are vital to maintaining service continuity in business critical environments.”
For further information about Norland’s approach to risk in critical environments please contact the marketing department on +44 (0)207 871 9100
About Norland
Norland Managed Services is one of the UK and Ireland’s leading providers of facilities, energy and project management services with revenues in excess of £385 million
The company operates from a strategic network of regional offices throughout the UK, Ireland, Europe and the US
A dedicated team of highly trained and experienced staff maintain and enhance the capital assets of major national and global businesses. These range from single floors in multi-occupied buildings to substantial property estates and large stadia
Since its formation in 1984, Norland has achieved consistent annual growth, its success being built on high levels of customer service and a major focus on people and technical skills
Norland is a 2013 CIBSE award winner for ‘Contractor of the Year’, a 2012 CIBSE Award winner for “Training for Building Performance” and a 2011 Green Apple Award winner for “Property Management – Energy Reduction”
Norland is ranked 102nd in The Sunday Times HSBC Top Track 250 league table, which ranks Britain’s leading mid-market private companies with the biggest sales – leaping 34 places from 136th place last year.
For more information about Norland, please visit www.norlandmanagedservices.co.uk