Facilities Management Association

MITIE’s client services business has recently been awarded the National Training Award in the large company category for the London region.

The business, which specialises in managing front-of-house reception, telephony and meeting and event services for a variety of financial, legal and professional companies in the UK was a worthy winner of the award, selected for its influence in outstanding and exceptional business achievement and organisational development made through training. 

Training is a crucial part of the business as it forms the basis of the methodology of how it aligns its team members with the culture of its clients.

The Revolution Academy, a four day training programme, is one of the ways in which training is delivered. The programme is designed to be fully experiential, looking at areas such as personal resilience, team work, vocal impact, international protocol and what makes an exceptional and memorable ‘five star’ service.

Previous winners of the award include the Metropolitan Police, Prêt a Manger, Jaguar Land Rover, Mercedes Benz and De Vere.

Tom Robinson, training manager at MITIE said:  “We’re absolutely over the moon to have been recognised for such a prestigious award. The main aim of our training is to inspire particular behaviours in people – giving our teams the ability to engage on a personal level with their guest, clients and callers.  In other words, our unique selling point is who we are, rather than what we do.”

"We’re also proud to have been officially endorsed by the FMA, in recognition of our approach to training”.

For further information please contact:
Tom Robinson, Training & Development Manager, MITIE Client Services
[email protected]

Photo 1 (R-L): Theo Paphitis (Dragon’s Den and Rymans), Tom Robinson (MITIE Client Services), Geoff Russell (Chief Executive, Skills Funding Agency), Baroness Wilcox (Parliamentary Under-Secretary, Business Innovation and Skills)

Photo 2 (R-L): Debra Ward (Managing Director), David Howorth (Director of Operations), Ruth Morris (Training team), Tom Robinson (Training Manager), Ana Canabarro (Training team)