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| Company Details: Reliance Facilities Management | ||||||||||||
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Through the application of innovative people, process and technology strategies, we seek to re-engineer service delivery to ensure we meet the increasingly complex range of qualitative and quantitative measures utilised in the measurement of success. Our experience has shown that when approached in an open, honest and transparent manner, collective development with customers deliver high double digit cost benefits.
Part of the Reliance Security Group of companies, Reliance Facilities Management Limited is a recognised leader in the provision of integrated business support solutions for organisations in the Public, Private and Third Sectors.
We offer professional support to our customers for all issues relating to the organisation, management, sustainability, operation and occupation of the built environment. We provide specialist support which allows our customers to meet their increasingly demanding strategic, legislative, CR, organisational, operational, financial and business outcomes.
The increasing diversity, depth and complexity of accommodation requirements, provides companies with corporate governance, sustainability, social responsibility, organisational, technical, procurement and financial challenges when managing their buildings and services to their staff, areas which in themselves are subject to increasing legislative control and Reliance Facilities Management are committed to supporting our customers meet these requirements by transferring the risk away from the customer.
In response to these challenges we have developed a wide range of management and service methodologies and have introduced innovative working practices across the spectrum of facilities management services, raising service quality, whilst optimising the cost envelope.
Our goal is to become the long term and embedded business support partner of choice for our customers across the Public, Private and Third Sectors achieving this in an environmentally sustainable fashion.
Reliance Facilities Management’s experience is broad; we know our market place and have close contact with public, private and third sector bodies, funders, central and local government, trade bodies, designers, engineers, constructors and supply chain partners. Our experience and resources enable us to provide a high quality service on projects of all values and all types. The combination of this expertise, together with our local knowledge and understanding is reflected in our record of continued business and long term relationships with our customers, such as Unilever, where we have been supplying services since 1991.
Our service offering is underpinned by the “Reliance Difference” – a set of core values and beliefs found in each of the Reliance Operating Companies, which are to:
· Delight our customers, exceed their expectations and put their interests first
· Value respect and develop our people, operating as one team.
· Foster innovation, challenge convention and embrace change
· Be passionate about our services
· Work in a collaborative and collegiate “thank you” culture
· Always deliver on our promises
· Act ethically and responsibly in all aspects of our business
Our core business strategy is to actively engage with and support our customers in achieving their own business goals and objectives, by effective definition, management and delivery of all non-core building maintenance and support services.
In doing so, we seek to become an embedded and trusted business service partner, providing sustainable stakeholder advantage as a seamless extension to your organisation, supporting your goals and upholding your reputation. We maximise the effectiveness of our service offering through a process whereby we:
Consult - Facilitate the understanding and identification of the business drivers, needs and risks, and helping shape the customer service requirements, producing flexible and sustainable service solutions encompassing structure, function, best value and quality.
Manage - Providing knowledge enabled and commercially astute best in class solutions enabling effective management of business risk and delivery of best in class service solutions with highly motivated and fully trained staff dedicated to service excellence.
Deliver - Implementation of our solutions and service structures through the phases of mobilisation, transition, steady state delivery and sustainable service improvements, through a robust and innovative change management structure, and open and effective communications.
Improve - During the life of the contract we seek to challenge convention and implement continuous improvement opportunities and agreed workplace change, delivering performance and value enhancement through developing a deeper understanding of the core business of our customers.
Assure - It is an imperative that we build trust between ourselves and each of our stakeholders. Importantly, we will deliver what we promise not only to our external customers, but also to our internal customers to facilitate a one-team approach.
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