Join the IoD, Trimble and a panel of industry experts for an afternoon seminar exploring service delivery and the challenges faced by businesses with mobile workforces, striving to deliver effective, efficient service. In this interactive session our panel will be discussing their views and opinions while providing insight into what factors affect field service excellence and how to bring transformational change to this complex domain. After the seminar, you are invited to continue the discussion at a drinks and canapés reception, hosted by the IoD and Trimble.

 

By attending the seminar, attendees can expect to hear from and post questions to a panel of experts on what issues are affecting field service, and what are the steps being taken to adapt to the key imperatives. Topics will include: The priorities of service-focussed businesses

 

·         Measuring service performance – what should you use?

·         Customer services cost – where do you draw the line?

·         The role of your mobile workforce in delivering service

·         Turning your service data in to information to identify opportunities and issues

·         Implementing successful change

·         Utilising technology and tools – plan, execute, communicate